1. Introduction

Welcome to Ziplane Dispatch (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website, use our services, or communicate with us via SMS and other channels.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: This includes your name, email address, phone number, company name, and other contact details.

• Communication Data: Records of your interactions with us, including SMS messages, emails, and other correspondence.

• Usage Data: Information on how you interact with our website, including IP addresses, device information, and browsing activity.

3. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our dispatch services.

• Communicate with you via SMS, email, or other channels for service updates, promotions, and account notifications.

• Ensure compliance with legal and regulatory obligations.

• Enhance user experience and optimize our services.

4. SMS Communication and Consent

By providing your phone number and opting in, you consent to receive SMS messages from Ziplane Dispatch regarding our services, promotions, and updates.

4.1 Methods of Consent Collection

We collect SMS consent through the following methods:

• Website Opt-In: Via online forms, checkboxes, or pop-ups during inquiries or registration.

• Verbal Consent: Consent obtained verbally (e.g., phone calls) will be confirmed via SMS for documentation.

• Written Consent: Through written agreements, including digital and physical documents.

• Third-Party Platforms: Consent collected through affiliates or partners must clearly state that Ziplane Dispatch will contact the user via SMS, including message frequency and opt-out instructions.

4.2 Information Provided During Consent

When you opt in for SMS communications, you will receive:

• Details on the purpose of SMS communications (e.g., service alerts, promotions).

• Expected message frequency (e.g., weekly updates).

• Standard message and data rate disclosures.

• Clear instructions on how to opt out (e.g., texting “STOP”).

• Guidance on how to seek assistance (e.g., texting “HELP”).

4.3 Opting Out and Support

• You can stop receiving SMS messages by replying “STOP” at any time.

• For assistance, reply “HELP” or contact us via our website at www.ziplanedispatch.com.

• Message frequency may vary, and standard message and data rates may apply.

4.4 SMS Consent Record Retention

We securely store all SMS consent records, including timestamps, IP addresses, and consent methods, for audit and compliance purposes.

5. Terms & Conditions

By opting into SMS communications, you agree to the following terms:

• You may receive messages regarding service alerts, promotions, and account notifications.

• Message frequency may vary.

• Standard message and data rates apply.

• You can opt out by texting “STOP” or seek assistance by texting “HELP”.

• For full details, visit our Privacy Policy and Terms of Service.

6. Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted third-party service providers to facilitate our operations, in line with this Privacy Policy. These parties are contractually obligated to protect your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to secure your data, no method of transmission over the internet is entirely foolproof.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt out of marketing communications, including SMS messages.

• Request information about the data we collect and how we use it.

To exercise your rights, contact us via office@ziplanedispatch.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content on those external sites. We encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes are made constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS practices, please reach out to us:

Ziplane Dispatch
Email: office@ziplanedispatch.com
Website: www.ziplanedispatch.com

By using our services and opting into SMS communications, you acknowledge and agree to the terms outlined in this Privacy Policy.